Prince A. Holder, II

1911 Belcher Dr Apt #307    ·    Columbus, OH 43224    ·    prince.jr_dtx@yahoo.com   (614)704-2002 

 

 

Qualifications Summary

Highly personable Customer Service Professional with over ten years of experience in customer service, collections, sales, and call-center operations within the telecommunications, finance, and other various industries.

¨          Talent for identifying customer needs and presenting appropriate company product and service offerings.

¨          Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

¨          Track record of assisting in the design and implementation of reporting procedures that improve customer-satisfaction ratings.

¨          Expertise in resolving escalated customer service issues.

¨          Received company achievement awards for delivery of exceptional customer service.

¨          Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, and Microsoft Outlook®).

                                          
Professional Experience

U S Security Associates

12-21-12 to 04-30-14

Unarmed Security Officer

 

Performed door protection duties by enforcing badge displaying policy for JP Morgan Chase.

Transferred to fingerprinting technician for duration of that assignment.

Performed other duties as assigned.

 

Safelite Group

11-14-11 to 9-17-12

Glass Claims Representative

 

·  Accurately enters auto glass loss information into the production database

·  Verifies customer insurance coverage and deductible amounts for the vehicle involved, and communicates the information to the customer

·  Using the production/shop locator system, locates an auto glass vendor that can service the customer’s vehicle quickly and conveniently

 

Act-One Employment

5-26-11 to 6-17-11

Phone Bank Representative

 

As a contact representative for the American Federation of Labor Congress of Industrial Organizations

(AFL-CIO) labor union office, we were conducting over the phone petitions.  Regarding the budget bill

that governor John Kasich was trying to pass which was house bill 153, we were calling union members

and registered voters in different senate districts to oppose this proposed state budget bill.

 

K-Force Staffing-Columbus, OH                                                     3/2010 to 10/2010

Lockbox Data Operator (3/2010 to Present)

Serve as Lockbox Data Operator for J.P. Morgan Chase Bank.

Responsibilities:

·   Perform Data Entry keying

·   Conduct extensive research

·   Complete a daily Production report

·   Monitor and or ensure compliance with Federal and State laws and regulations; including but not limited to the bank Secrecy Act and Anti-Money laundering, in addition to, bank operation policies and procedures.

·   Other duties as assigned

Adecco Employment Services – Dallas, Texas

2008 to 2009 

     

Collections Representative-Countrywide (now Bank of America)

As Collections Agent, handled mortgage payment arrangements for a leading financial services corporation.

          Educated homeowners on various government programs to assist in timely mortgage payments.

          Accurately determined what types of payment the customer should consider based on income status.

·   Took ownership of every customer concern or issue and effectively resolved it.

·   Handled the situation the first time a customer would call, preventing any escalated problems.

·   Received positive supervisor feedback for outstanding track record of positive customer satisfaction.

·   Dramatically enhanced customer-satisfaction ratings by expediting all claims and ensuring a high degree of accuracy.

Partnership Employment – Dallas, Texas

2007-2008                                                                                                       

Contractor.

Partnership Employment was a new and growing staffing organization at the time.  As a contractor,  I was assigned

3 different tasks each with a different corporation.

·   Participated in the liquidation and closing of the CompUSA organization via file storage and disposal

·   Assisted in various furniture, file cabinets, and boxes of important documentation relocation

·   Accurately numbered and alphabetized several customer and employee records

 

Stream International-Dallas, TX

2006-2007

Customer Service Representative

As Customer Advocate, handled billing and technical support for a leading satellite radio provider.

Stream was an outsourcing establishment in which I worked for the Sirius Satellite Radio corporation

·   Provided basic programming information on various genres of music, comedy, sports, etc

·   Assisted in the troubleshooting of automobile satellite radios, handheld radios, and office stereos

·   Received company awards for customer retention, teamwork, and professionalism

·   Advertised different Christmas holiday Sirius Satellite radio sale specials at affordable rates

Spherion Workforce– Dallas, Texas

2003-2005

Contractor

Investigated and resolved customer concerns in collaboration with respective agency and other departments. Prepared written responses to Department of Insurance inquiries. Provided measurement on volume and trends to determine agency education needs and improve customer satisfaction and retention.

·   Instrumental in the success porting of wireless numbers from one wireless provider to another for Nextel

·   Provided prescription coverage, pricing, and shipment information for Prime Therapeutics corporation

Cingular Wireless– Dallas, Texas

2000-2002

Collections Representative

Investigated and resolved customer concerns in collaboration with respective agency and other departments. Educated wireless consumers on various payment alternatives to retain service with Cingular Wireless . Provided measurement on volume and trends to determine agency education needs and improve customer satisfaction and retention.

 

·   Participated in implementing new paperless process, resulting in streamlined operations

·   Initiated inbound and outbound customer contact to persuade wireless users to make timely and accurate payments

·   Effectively used customer information to make electronic payments using an automated computer application at customer request.

Education

Bryan Adams High  School                         Dallas, TX
            Diploma                                          1991

References:    Available upon request